What shipping costs, how long it takes, how to send a case back, and how refunds work.
Processing
Orders are packed and handed to the carrier within 1-3 business days. Orders placed at the weekend or on a public holiday start processing the next business day. You’ll get an email with tracking details as soon as your order ships.
Rates and delivery times
| Method | Delivery after dispatch | Cost |
|---|---|---|
| Standard | 7-14 business days | $4.99, free on orders over $40 |
| Express | 2-4 business days | $9.99 |
Delivery times are the carrier’s estimates, not guarantees. International parcels can take longer, especially if they are held at customs.
Where we ship
We ship to every country listed in the country selector. Prices are set in US dollars; if you choose another currency we convert them for you, and the exact amount you’ll pay is shown at checkout.
Customs, duties and taxes
Your order may be charged import duties or taxes by the destination country. Unless your checkout shows them as already included, these are not part of our prices and are paid by the person receiving the parcel.
Wrong address
Please check your address at checkout. If you spot a mistake, contact us straight away and we’ll correct it if the order hasn’t shipped yet. If a parcel comes back to us because the address was incorrect, we can send it again for the cost of shipping.
Lost or damaged parcels
If your tracking hasn’t updated for 10 business days, or your parcel arrives damaged, contact us with your order number (and photos of any damage). We’ll send a replacement or refund you.
Returns
You have 7 days from delivery to return a case for a refund. To be accepted, it needs to be unused, unscratched and in its original packaging, with the ball chain.
- Contact us with your order number and the items you’re returning.
- We’ll reply with the return address and instructions.
- Send the parcel within 7 days of contacting us. We can’t refund a return that doesn’t reach us.
A flat $7.99 return fee is deducted from your refund and covers return shipping. There is no fee if the case is faulty, damaged or not what you ordered.
Every pattern is one of a kind, so we can’t swap a case for an identical one. If you’d like a different colour, return the case and place a new order.
Refunds
We check returns within 5 business days of receiving them and refund you to your original payment method. Depending on your bank or card provider, it can then take another 15-30 days to appear.
Haven’t received your refund?
Check with your bank or card provider first, as refunds can take a few days to process on their side. If it still hasn’t arrived, contact us and we’ll look into it.